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Slovenian & English Customer Support Specialist

2 months ago

Ljubljana, Ljubljana, Slovenia Cross Border Talents Full time

Are you a Slovenian native speaker with B2 proficiency in English looking for a new challenge? We have an exciting opportunity for you at Cross Border Talents.

We are seeking a highly skilled Slovenian speaker to join our team as a Customer Support Advisor for a globally-known online travel platform. As a key member of our team, you will play a pivotal role in understanding and addressing the needs of our global customers.

Key Responsibilities:

  • Provide top-notch support to customers via email and phone, clarifying details about services, payments, and technical requirements.
  • Mediate between customers and accommodation suppliers worldwide, ensuring exceptional customer service.
  • Follow set processes to provide accurate information and resolve issues effectively.

Requirements:

  • Fluent in Slovenian (C2 level) and advanced English.
  • Excellent written and verbal communication skills.
  • Proficiency in Office 365, CRM databases, and other internal platforms.
  • Strong problem-solving skills with a solution-driven approach.
  • Positive and motivated attitude to handle challenging customer issues.
  • Ability to adapt to changing priorities and business processes.
  • Affinity for accommodation platforms.
  • Previous experience in customer service or contact center environments is an advantage.
  • Flexibility to work from both the office and home (within 100km of the office).
  • EU member state passport or a valid Residence Permit for Spain.

Contract & Working Hours:

38.5 hours per week (Monday to Sunday).

Available shift: 15:00-23:00.

Temporary contract with potential for extension.

Benefits:

  • Attractive salary.
  • Access to the Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, and more.
  • Free private health insurance available upon obtaining a permanent contract.
  • Work in a multicultural and international environment with modern office spaces, conveniently located near Glories shopping mall (Westfield).
  • Enjoy free coffee every day and fresh fruit once a week.
  • Be part of a leading industry department with ample opportunities for learning and career growth.
  • 3 weeks of initial paid training with ongoing personal coaching.