Customer Service and Admin Officer

Good Job Good Life

The HeadHunter Group is an innovative HR Company operating in the USA, Albania, Kosovo, Montenegro, North Macedonia, Bosnia & Herzegovina, Greece, Serbia, and Cyprus. We offer the newest mentality in the HR industry and our core businesses are Candidates and Clients.

For our Client in Ljubljana, Slovenia, distributor of coffee, beer, soda, water, and other alcoholic and nonalcoholic beverages, we are posting job advertisement.

for 

Customer Service and Admin Officer

Country: Slovenia

Reports to: Country Manager

Position purpose Customer Service and Administration Officer (CSAO) is a detail-oriented, thorough, organized and hard-working person. In this position, she plays a key role in providing full support to our client business in Slovenia via managing the office daily, customer service, sales support, visitors entry/exit, phone calls communication.

1. Office Administration.

• Coordinate office activities and operations to secure efficiency and compliance to company policies. 
• Manage agendas/travel arrangements/appointments etc. for the upper management. Manage phone calls and correspondence (e-mail, letters, packages etc.). 
• Create and update records and databases with personnel, financial and other data. 
• Track stocks of office supplies and place orders when necessary. 
• Based on Country Manager inputs, contacts various suppliers (IT, printer rent, car service, telecom, office rental etc.) and manages orders of their services to EIG Prepares and maintains employee files as per HQ HR instructions. 
• Compiles, stores, archiving of the documentation of the company. Submit timely reports and prepare presentations/proposals as assigned. Assist colleagues whenever necessary.

2. Customer Service

• Responsible for supporting customers by providing helpful information, answering their questions, responding to complaints
• Order to billing process: order taking, entry and processing in the system according to corporate policies and procedures, billing of completed orders to customers Data entry in the system: customer contractual terms, SKU opening and logistics and pricing data maintenance
• Responsible for optimal stock level, product availability according to defined targets, volume calculation for ordering from suppliers and sending orders
• Initiate and coordinate ordering and imports of the goods, transport ordering when needed (import and export), local language stickering for imported goods without Slovenian legal text on labels
• Claims solving, issuing credit/debit notes to customers
• Cooperation with logistics, sales, F&A, and responsible persons at suppliers Monitoring return of goods from the clients, adjusting liability with appropriate compensation (Returns of expiry goods etc.)
• Cooperation with sales related to forecast, allocations by customers, promo volumes, new initiatives with customers, tracking in & out articles
• Control and monitoring shelf-life of products on stocks and communicates on time to Sales Manager and Country Manager regarding SKU / volumes which could have short shelf-life problems

3. Financial Support

• Sales registration in the system
• Purchase registration in the system, expenses
• Stock reconciliation with logistic provider

4. Other duties

• Performs other duties as per need in line with country labour legislation and regulations as well as client Internal Rulebook and Code of Conduct based on request of Country Manager.

5. Reports.

• Prepares/shares monthly reports according to company internal instructions: Monthly employees timesheet.
• Monthly employees expenses.
• Monthly employees HR report.
• Sales book.
• Monthly report for return of goods.

For more information please contact