Slovenian Customer Support Team Leader

2 weeks ago

Ljubljana, Ljubljana, Slovenia Nordsabroad Full time

Are you a
Slovenian-speaking professional
with strong leadership skills and a passion for delivering exceptional customer experiences?

Were looking for a
Customer Support Team Leader
to guide and support a team of dedicated representatives. In this role, youll drive performance, coach team members, and ensure every customer receives top-quality service.

What Youll Do

  • Lead, mentor, and motivate your team to meet and exceed performance goals.
  • Monitor and analyze key metrics such as customer satisfaction and first contact resolution.
  • Provide regular coaching, feedback, and performance reviews.
  • Manage schedules, ensure coverage, and coordinate with Workforce Management.
  • Handle escalations and complex cases, ensuring timely and effective resolutions.
  • Collaborate with Training, Quality, and Operations teams to optimize processes and service delivery.
  • Use data insights to identify trends and drive continuous improvement initiatives.

What You Bring

  • Native-level proficiency in Slovenian and strong English communication skills.
  • Minimum 1 year of contact center experience.
  • Previous experience as a team lead or supervisor is a strong plus.
  • Excellent communication, analytical, and coaching abilities.
  • Comfortable using Microsoft Office tools (Excel, PowerPoint) and contact center systems (CRM, WFM).

What We Offer

  • Remote work based anywhere in Slovenia.
  • Comprehensive training and onboarding from certified instructors.
  • Supportive and multicultural work environment with opportunities to grow and develop your leadership skills.
  • Regular performance recognition and professional development programs.

If youre ready to take the next step in your customer service career and lead a motivated international team, wed love to hear from you

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