Technical Support Specialist

We are looking for an experienced
technical support specialist
to join our team

At
Better
we are building
software solutions that help medical teams improve patient care
. Our advanced open-data medical platform and healthcare applications already support over
30 million patients' electronic health records worldwide,
making data quality our number one priority.

In this role, you'll help us support safer and smarter patient care. Clinicians worldwide use our products
to improve patient safety and streamline hospital workflows. Our support team plays a crucial role in this mission by helping our users get the most out of our technology, resolving issues quickly, and keeping communication open and human.

This is where
you
come in. We're looking for a technical support specialist who combines strong technical skills with empathy, curiosity, and clear communication. You'll be working closely with our partners and customers, helping them navigate challenges and offering thoughtful, reliable support that reflects our commitment to continuous learning and improvement.

You won't just be solving problems; you'll be building trust, contributing to a product that improves patient care, and shaping how we support the clinicians who use it every day.

How will you drive success in this role through your daily actions?

• Provide timely and professional assistance to customers and partners via the support desk and email
• Diagnose and troubleshoot technical issues related to the Better Platform
  solution.
• Offer technical and content-related support:
• Respond to support tickets and emails
• Ensure all issues are properly logged
• Prioritise and manage several open issues simultaneously
• Properly escalate unresolved issues to appropriate internal teams within agreed time limits
• Follow up with customers to ensure their technical issues are resolved.
• Document customer interactions, issue resolutions, and recurring problems to improve processes and knowledge sharing
• Collaborate with cross-functional teams (development, DevOps, product) to escalate complex issues and ensure swift resolution

Skills and expertise you need to excel in this position:

• Strong verbal and written communication in
  Slovenian and English
• A strong foundation in technical knowledge, including:
• Good knowledge of
  Linux operating systems
• Good understanding of databases
  (Postgres, MSSQL, Oracle(optional)).
• Proficiency in making
  Postman calls using REST.
• Fundamental understanding of how networks operate
• Knowledge of tools for diagnosing issues, e.g.,
  Wireshark, Tcpdump, Postman.
• Experience in relevant support tools and systems, such as
  Zendesk, Jira, and ClickUp
• Excellent communication skills and the ability to explain technical concepts in a clear and concise manner
• Problem-solving skills and a
  proactive approach
  to identifying and addressing customer needs
• A willingness to learn, adapt, and embrace new challenges
• Experience in a customer-facing role, preferably in technical support or a related field

What will you receive as a valued member of the Better team?

• Full-time employment and other financial benefits:
  Enjoy a stable position with a range of comprehensive benefits tailored to enhance your work experience.
• Personal and professional growth:
  We go beyond buzzwords. From internal and external trainings to mentoring, coaching, and access to our internal training platform, you'll have the tools and support to shape your path.
• A real focus on wellbeing:
  Our wellbeing policy is more than just words. It includes access to resources designed to help you stay balanced, focused, and healthy, inside and outside of work.
• Flexibility and trust:
  Enjoy the autonomy to manage your own schedule with flexible hours and a hybrid work model that adapts to your lifestyle.
• A culture of learning and openness
  : Work in a flat, collaborative environment where curiosity, critical thinking, and knowledge sharing are part of the daily rhythm, not just encouraged but expected.
• Meaningful impact:
  Be part of a mission-driven company transforming healthcare for over 30 million patients worldwide. What you do here matters.
• A great space to do your best work
  : Work from our bright and thoughtfully designed office in the heart of Ljubljana, where you'll have your own desk and a vibrant community of colleagues.

Sounds good?
Send us your CV, and we will get back to you as soon as possible.