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IT/OT Support Specialist

2 weeks ago

Ljubljana, Ljubljana, Slovenia D-ploy Full time €60,000 - €80,000 per year

D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering cutting-edge services to industry-leading clients through strong partnerships and a people-focused culture.

We are seeking a skilled and motivated IT/OT Support Specialist to join our team onsite in Ljubljana, Slovenia. In this role, you will provide hands-on support for IT and OT systems within a regulated production environment. You will act as a key link between operational technology and enterprise IT, ensuring smooth operations and compliance with industry standards.

Main tasks & responsibilities
  • Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
  • Local hands-and-feet support for global IT teams
  • Troubleshooting automation and production systems (PLC, SCADA, OT networks)
  • Support for software upgrades, patching, and backups in lab/OT environments
  • Incident, problem, and change management (ITIL-based)
  • Compliance with CSV, GxP, and data integrity procedures
  • Participation in disaster recovery and business continuity planning

Requirements

  • Bachelor's degree in IT, Engineering, or a related field
  • 5+ years of IT/OT support experience in regulated environments
  • Experience with industrial IT systems, SCADA/PLC, and lab software
  • Networking knowledge (VLAN, Firewall, Routing)
  • ITIL process knowledge; ServiceNow/Remedy ticketing tools
  • Fluency in Slovenian and English (both written and spoken) is essential.
  • Availability for onsite support and 24/7 on-call rotation
  • Candidate must declare Criminal Record no older than 3 months

Benefits

  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Vouchers (B-day voucher, wedding, and new born surprise)
  • Fishing for Friends program – our referral program
  • Refreshments in the D-ploy office
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events