Technical Solutions Engineer

About Teads
Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries.

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About The Opportunity
Are you passionate about technology and interested in solving complex challenges? We have an exciting opportunity for you to join the Technical Support team at Teads. The role is based in Ljubljana, and as a Technical Solutions Engineer, you will play a crucial role in providing exceptional technical support to our clients worldwide, ensuring the success of our products and services.

By joining us, you'll have the chance to closely collaborate with experts who are pushing the boundaries of recommendation technology in the open web across multiple fronts.

What will you do?

As a Technical Solutions Engineer, your primary responsibility will be to deliver advanced technical support to our global clients, ensuring that cases are prioritized and handled within the predefined SLAs. You will act as a go-to person for technical matters, both directly and indirectly related to your work. By collaborating with our R&D, AdOps, Account Managers, and Product teams, you will help create and maintain strong collaboration efforts that are essential to our ongoing success.

• Provide advanced technical support to our clients globally.
• Collaborate with cross-functional teams to tackle complex technical and analytical challenges.
• Work closely with account managers to offer technical support for accounts of big and globally known brands.
• Conduct calls with clients to effectively troubleshoot and resolve technical issues.
• Share insights and ideas that contribute to the improvement of our products and services.
• Troubleshoot and provide solutions to various technical issues escalated by the AdOps team.
• Ensure that issues reported through different communication platforms (such as Slack, Salesforce, email, etc.) are promptly addressed and resolved.
• Use your technical skills to ensure campaigns, pixels, and creatives are set up correctly.
• Perform in-depth troubleshooting by pulling data from our database, analyzing it, and providing tailored solutions, insights, and data to marketers.

What will you bring to the team?

• Demonstrated expertise in a technical support or engineering position, ideally in the ad tech sector, with strong skills in resolving technical issues.
• Strong communication skills to facilitate effective collaboration with various stakeholders.
• A passion for technology and a willingness to dive into complex technical issues.
• Ability to work in a fast-paced environment and handle multiple challenges with poise.
• Familiarity with Spreadsheets (Excel or Google Sheets) and a willingness to learn more.
• Proficiency with text editors such as VS Code, Sublime Text, Vim, or similar.
• Good understanding of SQL and a strong desire to continuously self-learn.
• Understanding of how the web works and its core elements particularly JavaScript and HTML.
• Some knowledge of Chrome Developer Tool for debugging
• Strong scripting skills in Javascript, Python, or others for automating manual tasks.
• Basic understanding of Git, and command line commands
• Proficiency in the English language. Additional language skills are an advantage.

Bonus points

• Prior experience in Adtech.
• Some knowledge of Chrome Developer Tools for debugging
• Familiarity with Salesforce and Jira.
• Familiarity with Google Analytics, Google Tag Manager, and/or similar tools.
• Proficiency in working with APIs and familiarity with API exploration tools such as Postman, Insomnia, or other REST clients.

You connect with our values

• Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center.
• Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren't 100% clear.
• Obsess About Outcomes: You're outcome-driven, take ownership of your results, and work through challenges to deliver what really matters.
• Evolve Through Change: You're adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead.
• Human-driven, Powered by AI: While we use AI to drive performance, it's our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do.

We Care About You

• Hybrid working model (3 days per week in the office).
• Expand your toolbox with our mentorship program and internal learning tools.
• Pet friendly office.
• Happy hours & Free lunch twice a week that is cooked by a renowned chef.
• …and of course a fully stocked kitchen

#Ly-hybrid
If you're a self-driven and enthusiastic learner committed to progressing in the ad tech sector, we want you We value individuals with a proactive mindset who are devoted to daily personal and professional development. If that's you, we would love to hear from you. Join us and be part of a vibrant team that embraces complex challenges every day.

Please submit your CV in English.
Life at Teads
At Teads, we don't just offer new roles - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.

Role
As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.