Rooms Division Intern

The Rooms Division Intern participates in a structured rotational program offering hands-on exposure to the daily operations of The Cooper's Rooms Division. Rotations include Front Desk, Bell Services, and Guest Greeting/Doorman Operations, providing a comprehensive understanding of the guest journey — from arrival to departure.

Interns will gain practical experience in luxury guest service, operational excellence, and leadership fundamentals.

Duties/Responsibilities:

Front Desk Rotation

• Assist with guest check-ins, check-outs, and inquiries using Forbes Five-Star service standards.
• Learn hotel management systems and guest history tracking.
• Support front desk team in handling VIP arrivals, room assignments, and special requests.

Bell Person / Valet Rotation

• Greet and assist guests with luggage, transportation, and personal belongings with professionalism and discretion.
• Deliver messages, amenities, and packages promptly.
• Maintain accurate records of guest vehicle and luggage movements.

Greeter / Doorman Rotation

• Serve as the first and last impression for every guest arrival and departure.
• Open doors, provide directional assistance, and anticipate guest needs proactively.
• Coordinate with valet and front office to ensure seamless arrivals.

Learning Outcomes

• Develop an understanding of Forbes Five-Star service standards
• Gain exposure to property management systems and luxury guest service workflows.
• Learn coordination between Front Office, Bell/Valet, and Guest Services departments.
• Build leadership and communication skills essential for future hospitality management roles.

Qualifications:

• Currently enrolled in a Hospitality Management or related program.
• Passion for luxury service and guest experience.
• Strong interpersonal and communication skills.
• Professional demeanor and attention to detail.
• Ability to work flexible hours, including weekends and holidays.

Required Skills/Abilities:

• Demonstrates a genuine passion for anticipating and fulfilling guest needs.
• Communicates clearly and courteously in person and over the phone.
• Handles guest requests and issues with poise and discretion.
• Comfortable learning hotel property management system
• Maintains professionalism and calm under pressure in a fast-paced environment.
• Works effectively with peers and leaders across departments.
• Ensures accuracy in all guest interactions and service touches.
• Demonstrates sensitivity and respect for diverse guests and team members.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to stand and walk for extended periods (up to 8–10 hours).
• Must be able to lift, carry, and transport luggage or items up to 50 pounds.
• Frequent bending, stooping, pushing, and pulling required in guest service duties.
• Ability to work both indoors and outdoors in varying weather conditions.
• Must be able to communicate clearly in English (verbal and written); additional languages preferred.
• Visual and auditory ability to observe and respond to guest and team needs promptly.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Why work at The Cooper:

• Enjoy free meals in our colleague café.
• Rotational exposure to multiple Rooms Division operations.
• Mentorship from Forbes Five-Star-trained leaders.
• Networking and career development opportunities within Beemok Hospitality Collection.
• Consideration for future full-time leadership or management training roles.
• Colleague Commuter Benefit
• Hotel discounts at Spa and Dining Outlets
• Friends & Family Hotel Room Discounts

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BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.