Food and Beverage Intern

Host/Hostess Rotation

• Serve as the first point of contact, warmly welcoming guests with a genuine smile and polished demeanor.
• Manage reservations and seating plans using the restaurant's reservation system.
• Communicate guest preferences, allergies, and special occasions to service staff.
• Maintain lobby and entryway presentation, reflecting Forbes Five-Star standards.
• Coordinate with servers and managers to ensure smooth guest flow and minimized wait times.

Food Runner Rotation

• Deliver dishes from the kitchen to guests with accuracy and presentation awareness.
• Communicate clearly with servers and kitchen staff to ensure seamless service flow.
• Understand menu ingredients, allergens, and preparation methods to assist in guest inquiries.
• Maintain organization and cleanliness of the expo and service areas.

Server Assistant Rotation

• Support servers in resetting tables, refilling beverages, and ensuring guest satisfaction.
• Anticipate guest needs before requests are made.
• Learn pacing, sequencing, and the rhythm of fine dining service.
• Maintain side stations, polish glassware and silverware, and assist with opening/closing duties.

Learning Outcomes

• Develop a thorough understanding of luxury restaurant service and guest engagement.
• Learn the art of reservation management, table pacing, and service sequencing.
• Gain confidence in guest communication, service recovery, and teamwork.
• Understand Forbes Five-Star standards in Food & Beverage settings.
• Strengthen leadership, time management, and multitasking skills essential for management roles.

Qualifications:

• Currently enrolled in a Hospitality Management or related program.
• Passion for luxury guest service, food, and beverage operations
• Strong interpersonal and communication skills.
• Professional appearance and demeanor and attention to detail.
• Ability to work flexible hours, including weekends and holidays.

Required Skills/Abilities:

• Demonstrates a genuine passion for anticipating and fulfilling guest needs.
• Communicates clearly and courteously in person and over the phone.
• Handles guest requests and issues with poise and discretion.
• Comfortable learning hotel point of sales system
• Maintains professionalism and calm under pressure in a fast-paced environment.
• Works effectively with peers and leaders across departments.
• Ensures accuracy in all guest interactions and service touches.
• Demonstrates sensitivity and respect for diverse guests and team members.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to stand and walk for extended periods (up to 8–10 hours).
• Must be able to lift, carry, and transport luggage or items up to 50 pounds.
• Frequent bending, stooping, and reaching required in guest service duties.
• Ability to work both indoors and outdoors in varying weather conditions.
• Must be able to communicate clearly in English (verbal and written); additional languages preferred.
• Visual and auditory ability to observe and respond to guest and team needs promptly.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Why work at The Cooper:

• Enjoy free meals in our colleague café.
• Rotational exposure to multiple Rooms Division operations.
• Mentorship from Forbes Five-Star-trained leaders.
• Networking and career development opportunities within Beemok Hospitality Collection.
• Consideration for future full-time leadership or management training roles.
• Colleague Commuter Benefit
• Hotel discounts at Spa and Dining Outlets
• Friends & Family Hotel Room Discounts

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BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.