Assistant Director of Housekeeping

JOB DESCRIPTION:

The Assistant Director of Housekeeping supports the Director of Housekeeping in leading and managing the housekeeping department at The Cooper Hotel. This role is integral to maintaining the highest standards of cleanliness, presentation, and guestroom readiness across all areas of the hotel. The Assistant Director plays a key leadership role, overseeing daily operations, driving quality control, and developing a motivated, well-trained team that consistently delivers immaculate spaces and intuitive service.

DUTIES & RESPONSIBILITIES:

• Assist in managing the day-to-day operations of the housekeeping department, including guest rooms, public areas, back-of-house spaces, laundry, and offices.
• Ensure all cleanliness, aesthetic, and maintenance standards align with Forbes 5-Star and brand guidelines.
• Lead daily room inspections and quality control checks; provide immediate feedback and corrective coaching where needed.
• Coordinate closely with Front Office and Engineering to manage room status, guest preferences, and repair issues efficiently.
• Supervise and guide supervisors, room attendants, housepersons, and public area attendants, ensuring tasks are completed to the highest standards.
• Assist in recruitment, onboarding, scheduling, and performance evaluations for hourly and supervisory team members.
• Conduct ongoing training focused on cleaning techniques, safety protocols, service excellence, and Forbes service expectations.
• Motivate and engage team members through consistent recognition, feedback, and career development support.
• Respond to and resolve guest concerns regarding housekeeping services with empathy, discretion, and professionalism.
• Track special guest requests (VIPs, amenities, turndown preferences) and ensure they are delivered accurately and on time.
• Conduct follow-ups on guestroom readiness and issue resolution to ensure complete satisfaction.
• Assist in managing departmental payroll, inventory, and supply ordering in alignment with budget goals.
• Monitor and control usage of cleaning chemicals, linen, and amenities to reduce waste and maintain cost efficiency.
• Maintain accurate records related to room status, inspections, guest complaints, and maintenance issues.
• Ensure all team members comply with OSHA safety standards, hotel policies, and departmental SOPs.
• Partner with the Director of Housekeeping to implement quality control programs, conduct internal audits, and prepare for Forbes Travel Guide inspections.
• Lead or participate in pre-shift meetings, safety training, and departmental briefings.

REQUIRED SKILLS & EXPERIENCE:

• Associate's or Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 3–5 years of supervisory experience in housekeeping at a luxury or Forbes-rated hotel or resort.
• Experience managing large teams and working knowledge of laundry operations, floor care, and cleaning standards.
• Strong organizational and time management skills; must be highly detail-oriented.
• Working knowledge of housekeeping systems, and Microsoft Office.
• Exceptional communication, leadership, and interpersonal skills with a guest-centric mindset.
• Bilingual skills are an asset in team communication.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.

_______________________________________________________________________________

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.