Customer Success Manager – APAC

2 weeks ago


Slovenia JonDavidson Full time
Our client is a global MNC (VoIP/UC/CC) in the IT and Telecommunication industries.

We are looking for an experienced Customer Success Manager who will be the primary liaison between the managed services customer base and all other internal contacts. This role requires experience in managed services as well as knowledge of Unified Communications and Contact Centre products. The ideal candidate for this position is a team player who is an experienced managed services provider with an established track record of providing high quality service to meet and exceed customer requirements. The Customer Success Manager should be able to work in a fast-paced environment, be able to prioritize, multi-task, and perform effectively under pressure.

Responsibilities:
Ensure successful usage of company services whilst providing key support to the company's top customers.Become intimately familiar with Managed Services customers' background, business & technical environment, and the company services details - technical solutions, SLA's considerations & commitments, etc.Act as the customers' advocate. Ensuring consistent and effective service adoption and operations as per customer requirements.Establishing and monitoring clear retention goals by minimizing customer churn, overseeing customer lifecycle from onboarding to operations to renewal.Be the customer global point of escalation for all services related matters, delivery, and support. Prepare and lead periodic service/business reviews with the account's key stakeholders. Developing strong relationships with the customers key stake holders, on both service management (CxO, IT management) and technical operations levels.Monitoring and ensuring overall customer experience.Work with the customer to identify key areas where company can assist with improving the customer experience & operations, including additional solutions & services.Engaging with other departments like Product Management, R&D, Sales, and Finance as required, to ensure customer's requirements are mapped, planned, and delivered. Driving growth by analyzing, reporting, and measuring customer trends.Qualifications: 
3 or more years of experience in Customer Success or Technical Account Management positions.Excellent presentation, communication, and organizational skills.An ability to connect and build strong relationships with customers' key stake holders. Consultative and problem-solving skills.Strong organizational and presentation skills.Strong knowledge of Microsoft Office Applications & Tools (Excel, PPT, OneNote). Technical background in Unified Communications, Contact Centre solutions, telecommunication and/or networking.Self-motivated, organized, and entrepreneurial leader.

  • Slovenia - Ljubljana, Serbia - Belgrade, Croatia - Zagreb Sungrow Europe Full time

    Your mission Welcome to SungrowWe have an exciting opportunity for you as our new Partner Success Manager for Slovenia and the Balkan region. Curious what this role is about? Let's dive in:Build strong and lasting relationships with distributors and installers across Slovenia and the BalkansSupport distribution partners during customer visits and sales...


  • Slovenia SAP Full time

    We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...


  • Slovenia speakit Full time

    Are you a fluent Slovenian speaker looking for a dynamic role in customer support?We are seeking a Customer Support Representative to deliver exceptional service to our growing customer base. This is your chance to join a professional team dedicated to providing top-notch customer experiences and driving customer satisfaction.Work from Home in Slovenia with...


  • Slovenia TSI Full time

    Who Are We?Do you want to help to make the world a better place? Join our team At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems around the world. From helping to ensure worker safety and understanding air quality...

  • Global Product Manager

    54 minutes ago


    Slovenia TSI Full time

    Who Are We?Do you want to help to make the world a better place? Join our team At MSP, our vision is to enrich lives by improving health and productivity. We are proud to provide leading edge solutions enabling rapid innovation in processes and methods in the semiconductor and pharmaceutical industries. MSP employees are part of something special with a...


  • Slovenia TSI Full time

    Who Are We?Do you want to help to make the world a better place? Join our team At MSP, our vision is to enrich lives by improving health and productivity. We are proud to provide leading edge solutions enabling rapid innovation in processes and methods in the semiconductor and pharmaceutical industries. MSP employees are part of something special with a...


  • Slovenia Jobgether Full time

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Marketing Programs Manager in Slovenia. This role offers the opportunity to lead high-impact marketing programs in a cutting-edge technology environment. You will develop and execute strategies for both strategic accounts and broader market segments, driving...


  • Slovenia TSI Full time

    Who Are We?Do you want to help to make the world a better place? Join our team At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems around the world. From helping to ensure worker safety and understanding air quality...


  • Slovenia speakit Full time

    Are you a fluent Slovenian speaker looking for a dynamic role in customer support?Are you passionate about delivering exceptional customer service? We're seeking Customer Support Specialists to provide top-tier support and resolutions to our valued customers. As our company continues to grow, we're looking for dedicated professionals who can enhance customer...


  • Slovenia Next Job Abroad Full time

    Next Job Abroad is delighted to present a fantastic career opportunity for a Slovenian Speaking Customer Support Agent to join our enthusiastic team in the picturesque setting of Greece. This role is ideal for individuals seeking to combine their language expertise with a new adventure in a sun-kissed country, with fully paid relocation support to facilitate...