Slovenian Client Consultant

22 hours ago

Slovenia speakit Full time €25,000 - €40,000 per year

Are you a fluent Slovenian speaker looking for a dynamic role in customer support?

Are you passionate about delivering exceptional customer service? We're seeking Customer Support Specialists to provide top-tier support and resolutions to our valued customers. As our company continues to grow, we're looking for dedicated professionals who can enhance customer loyalty and foster long-term customer relationships.

If you thrive in a dynamic environment and are committed to creating positive customer experiences, we'd love to hear from you

  • Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
  • Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
  • Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success
  • Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction
  • Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
  • Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues.
Requirements
  • Native proficiency in Slovenian
  • Advanced (B2) level in English (oral and written)
  • Outstanding communication and presentation abilities
  • Experience managing customer expectations and de-escalating tense scenarios
  • Outstanding follow-up and follow through to ensure customers' success and a positive outcome
  • Ability to work in a team environment
Benefits
  • Work from home 
  • Competitive salary package
  • Monthly performance bonuses
  • Comprehensive training by certified instructors
  • Multicultural work environment

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