Slovenian Customer Support Representative

22 hours ago


Slovenia speakit Full time €25,000 - €40,000 per year

Are you a fluent Slovenian speaker looking for a dynamic role in customer support?

We are seeking a Customer Support Representative to deliver exceptional service to our growing customer base. This is your chance to join a professional team dedicated to providing top-notch customer experiences and driving customer satisfaction.

  • Work from Home in Slovenia with occasional visits to the office in Ljubljana
  • Onsite at the Project's premises in Ljubljana

Responsibilities

  • Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
  • Assist customers with troubleshooting, ordering, and product usage queries.
  • Provide accurate and timely after-call notes in English using CRM systems.
  • Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
  • Address and resolve customer concerns with speed and professionalism.
  • Leverage data insights to proactively engage customers, improving outcomes and success rates.
  • Collaborate with internal teams to advocate for the customer and enhance service quality.
Requirements
  • Native proficiency in Slovenian
  • Advanced (B2) level in English (oral and written)
  • Excellent communication and presentation skills
  • Strong problem-solving abilities and experience managing customer expectations
  • Experience in de-escalating scenarios and ensuring positive outcomes
  • Team-oriented with a proactive attitude
Benefits

What you'll gain:

  • Work from home 
  • Competitive salary package
  • Monthly performance bonuses
  • Comprehensive training by certified instructors
  • Multicultural work environment


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