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Customer Support Specialist

2 weeks ago

Ljubljana, Ljubljana, Slovenia Smart ARENA Full time €25,000 - €35,000 per year

Priložnost za karierni razvoj: Specialist/ka za podporo uporabnikom (m/ž)

V našem hitro rastočem tehnološkem podjetju, ki z inovativnima produktoma in spreminja področje učenja in razvoja zaposlenih, iščemo novega člana ekipe. Z ekipo ~10 strokovnjakov in jasno vizijo osvajamo trg srednjih in večjih podjetij v Adria regiji. Zaradi širitve poslovanja v svoje vrste vabimo proaktivno in komunikativno osebo za podporo uporabnikom, ki bo prva točka stika naših strank in ključen člen njihove odlične uporabniške izkušnje.

Če te veseli delo z ljudmi, hitro reševanje izzivov in soustvarjanje zgodb o uspehu, je to prava priložnost zate. Deloval/a boš v dinamičnem okolju, v tesnem sodelovanju z ekipo za Customer Success, produktom in produkcijo e-tečajev.

O nas

Naše poslanstvo je opolnomočiti podjetja z naprednimi orodji za izobraževanje in razvoj zaposlenih. Naša ključna produkta sta:

  • eSmartArena (LMS): vodilna platforma za upravljanje učenja, ki podjetjem omogoča učinkovito, pregledno in skladno vodenje celotnega izobraževalnega procesa.
  • platforma z umetno inteligenco, ki pospeši in poenostavi pripravo kakovostnih e-izobraževalnih vsebin.

Opis delovnega mesta

Kot Specialist/ka za podporo uporabnikom boš skrbel/a za hiter, prijazen in strokoven odziv na potrebe naših B2B strank ter prispeval/a k temu, da iz naših rešitev potegnejo največ. Tvoje delo bo neposredno vplivalo na zadovoljstvo, lojalnost in uspeh naših uporabnikov.

Ključne odgovornosti

  • Podpora strankam: odgovarjanje na zahtevke prek e-pošte, klepeta in telefona; vodenje skozi korake reševanja težav.
  • Svetovanje in onboarding: pomoč pri uvajanju novih strank in optimalni uporabi platforme.
  • Znanje v bazi: urejanje in posodabljanje centra za pomoč (FAQ, vodiči, navodila).
  • Delo v CRM: vnos in vzdrževanje ključnih podatkov ter uporaba internih orodij za vodenje odnosov s strankami.
  • E-tečaji: pomoč ekipi pri izdelavi e-tečajev in koordinacija izdelave za stranke.
  • Sodelovanje z ekipami: prenos povratnih informacij strank produktni/razvojni ekipi.

Kaj pričakujemo

  • Jeziki: odlično znanje slovenščine in dobro znanje angleščine (pisno in ustno); znanje hrvaščine ali srbščine je prednost.
  • Tehnologija: napredna digitalna pismenost in hitro učenje novih orodij; prednost so izkušnje s SaaS platformami, urejevalniki dokumentov in CRM-jem.
  • Organizacija: sposobnost samostojnega dela, postavljanja prioritet in obvladovanja več nalog hkrati brez izgube kakovosti.
  • Komunikacija in odnos do strank: prijaznost, jasnost in iznajdljivost pri iskanju rešitev.
  • Analitika in reševanje težav: sposobnost analizirati težavo, predlagati jasne korake in po potrebi vključiti ekipo.
  • Izkušnje: predhodne izkušnje v podpori uporabnikom ali administraciji so prednost (niso pa pogoj).

Kaj nudimo

  • Konkurenčno plačilo z možnostjo nagrajevanja glede na rezultate.
  • Priložnost za rast v hitro rastočem HR/edtech SaaS podjetju.
  • Dinamično okolje v majhni, povezani in podporni ekipi.
  • Fleksibilnost (možnost občasnega hibridnega dela).
  • Vpliv na produkt in neposreden prispevek k zadovoljstvu naših strank.
  • Dodatna izobraževanja in sodobna oprema za učinkovito delo.

Lokacija in zaposlitev

Lokacija: Ljubljana
• Zaposlitev: polni delovni čas
• Začetek: po dogovoru (čim prej)

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