IT Support Specialist

Join Bragg as an IT Support Specialist You will be part of a dynamic internal IT Support team that  operates in a supportive yet dynamic environment where everyone is hands-on and engaged in diverse aspects of mission-critical infrastructure. We prioritize system efficiency, availability, and security while tackling impactful challenges that drive our success.

Our new team members will be responsible for providing comprehensive technical support to our employees on different locations, managing IT infrastructure across Windows, macOS, and Linux platforms, and contributing to key internal projects. If you're ready to learn and have technical aptitude, as well as an interest in continuous monitoring, researching, and identifying solutions to software and hardware issues, then this is just the role for you

This is a hybrid position in our Ljubljana office.

Your responsibilities:

• Provide timely and effective technical support to our employees via ticketing system, email, chat, and in-person/remote sessions;
• Log and track IT issues, ensuring proper documentation and timely resolution;
• Install and maintain IT equipment and software, supporting employees and office needs,
• Configure and manage systems across Windows, Apple, and Linux platforms for security and efficiency;
• Contribute to internal IT projects, such as system upgrades, office expansions, and the implementation of new technologies;
• Create and maintain clear, user-friendly documentation and knowledge base articles for common issues and procedures;
• Manage IT inventory, including hardware and software licenses.

What you bring to the team:

• A minimum of 1-2 years of experience in an IT support or helpdesk role;
• Proven experience supporting Windows, macOS and Linux, environments;
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN);
• Hands-on experience with user account management (e.g., Active Directory, LDAP);
• Familiarity with helpdesk ticketing systems (e.g., Jira Service Management, ServiceNow);
• A proactive, "get-it-done" attitude and a strong sense of ownership;
• The ability to manage multiple open issues at once;
• A collaborative spirit, capable of working effectively both independently and as part of a team;
• A service-oriented mindset.

What's in it for you:

• Comprehensive
  compensation package (based on your experience);
• Hybrid work model;
• 30 days annual leave;
• Educational learning opportunities to support each employee's professional growth journey;
• Sports activities, team building, and informal gatherings;
• Free drinks, fruit, and ice cream.

Who are we?

Bragg is a content-driven iGaming technology provider, serving online and land-based gaming operators with casino content, cutting-edge technology, and expert-managed services to deliver a full turnkey solution.

We create high-performing, data-driven, and passionately crafted casino gaming titles built on Bragg remote games server technology.

Our modern omnichannel Player Account Management platform powers multiple leading iCasino and sportsbook brands and is supported by powerful data analytics tools, as well as Fuze – an innovative player engagement toolset.

Our way:

• We are highly business-oriented, with a strong focus on long-term relationships with our clients;
• As a team of highly skilled experts, we appreciate genuine relationships and co-worker support;
• We nurture honest relationships within teams, between teams, and with our business partners;
• We encourage sports activities, team building, and informal gatherings;
• We offer plenty of time for family and fun;
• We stuff the fridge with ice cream.

At Bragg Gaming, we celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and empowered to succeed. We welcome applicants from all backgrounds, experiences, and identities. We believe that diverse perspectives drive innovation and strengthen our team. 

Did we catch your attention? Become a part of our story –  Not sure if we're a match? Apply anyway, and let's find out together

*The selected candidate will be required to submit a certificate of no criminal record before signing the employment contract.