Operations Manager

About usWe believe life's too short to spend it alone.Loneliness is killing people. Literally. For adults over 50, chronic isolation increases mortality risk more than obesity, poor diet, or lack of exercise. One in four people experiences it weekly. And the stigma keeps most people suffering in silence.We're building a global startup to change this at scale through weekly events that create genuine human connections. We've recently launched in London, and after seeing amazing initial results, we're now quickly growing our team to help us on this mission.Founded byJani PravdičandMatic Jesenovec– entrepreneurs who've together built multiple businesses impacting hundreds of thousands of people and generating well over eight figures in revenue. We're now building something that we believe has the potential to grow much larger and have a greater impact than anything we've done before.About the roleWe're looking for someone who can do everything – and then build a team to do it better.In the beginning, you'll be our Swiss Army knife:handling customer supportbooking venuesreviewing feedbackmanaging our communityAnd solving whatever needs solving that day.You'll be the person who keeps the engine running while we grow. It will be hectic, but it will also be fun and rewarding.As we scale, you'll transition from doing everything yourself to building and leading a team around you. This is a rare opportunity to join at the ground floor and grow into a leadership role as the company expands.What you'll be doingCustomer ExperienceHandle email and phone support for our 50+ member communityReview feedback and implement improvementsManage feedback and community reputationVenue ManagementSource and evaluate venues that fit our communityManage weekly reservations across multiple locationsOperations & SystemsAutomate repetitive tasks and build an internal knowledge baseManage task priorities and coordinate with other team membersBuild processes that scaleCommunity & TeamHandle office management and HR functionsAs we grow, recruit and build a team around youYou'll start doing everything. Then you'll build a team to do it better.RequirementsEssential:Fluent in English (written and spoken)At least 3 years of relevant experienceComfortable working in ambiguity and wearing multiple hatsAbility to adapt to changes and desire to constantly learn new skillsStrong communicator who can easily talk to restaurants, elderly customers, and tech teamsTech-savvy enough to automate processes and learn new systems quicklyAttention to detail and the ability to work independently without constant oversightYou must be available most of the time during the day in the first year or at least when we have events going onA lot of drive, energy and timeAbility to use and implement the latest AI tools in your workAbility to work from our office in Ljubljana city centerBonus Points:Experience in hospitality, events, or community managementPrevious startup experience (especially early-stage)Experience building teams from scratchUnderstanding of the 50+ demographicHR or office management experienceYou are based in LjubljanaWhat's in it for youWorking closely with the foundersWorking in a high-performance team-- It takes us hours instead of weeks to launch/implement somethingWe test things and we listen to the numbers, not who is the loudest in the roomFailure is part of the process; we accept it and learn from it- Opportunity to grow into a Head of Operations/COO role- The chance to genuinely impact many thousands of lives globally- A front-row seat in an exciting, fast-growing start-up- Competitive salary- Performance bonusesOur valuesStrategic Boldness: We do what it takes to deliver faster, farther, and louder.- Agility > Perfection: We value action over polish, effectiveness over effort. Ship fast, refine later.- Scrappy & Curious: We test, learn, and adapt constantly. Resourceful beats resource-rich.- Ambition + Humility: We learn from the best, then push beyond. Inspiration fuels our innovation.- Long Game Thinking: We're impatient with action, patient with results. Correct quickly, stay the course.- Profit with Purpose: We pursue growth unapologetically. Impact at scale requires resources.Next stepsWe're looking for someone to start as soon as possible. So if the role sounds exciting, please follow these steps:Fill out the application form .We will get back to you within a few days.The best candidates will receive an additional test assignment.Those who perform best on this task will be invited to an extensive interview.