IT Support Specialist

2 weeks ago

Ljubljana, Ljubljana, Slovenia Celtra, Inc. Full time €35,000 - €50,000 per year

At Celtra, we're leading a creative revolution. In a world where digital content consumption is skyrocketing and audience expectations evolve daily, traditional production models can no longer keep up — and that's where we come in. Our creative solutions help media owners and operators monetize inventory more effectively, bridge the creative supply gap for brands and agencies, and deliver faster, smarter, and more personalized experiences. We're not just keeping up with industry shifts — we're setting the pace.

We're now looking for a motivated IT Support Specialist (internship) to join our team and support smooth day-to-day IT operations. In this role, you'll be the first point of contact for IT-related issues, providing technical support, maintaining systems, and helping ensure a secure and reliable work environment. This is an excellent opportunity to gain hands-on IT experience in a modern SaaS environment and grow your technical expertise through real-world challenges and mentorship.

Your responsibilities:

Onboarding & Offboarding Support

Purchase and prepare IT equipment for new hires (laptops, monitors, peripherals).Manage employee provisioning and deprovisioning (Google account & group membership, Slack, DoorCloud, software licenses, and access rights) in collaboration with HR.Ensure secure data handling and proper access removal during employee offboarding (e.g., laptop wipe, account deactivation).

Employee IT Support (Helpdesk)

Troubleshoot and resolve hardware, software, and office network issues.Manage and configure office infrastructure (video conferencing in meeting rooms, etc.).Manager access and alarm systems for our local Ljubljana office and two remote offices in London and New York.Oversee equipment repairs and warranty services.

Process & Documentation

Create and maintain IT documentation up to date (setup guides, troubleshooting steps, best practices, and how-tos).Suggest improvements to internal IT processes and workflows.Who are you?Currently enrolled in an IT, Computer Science, Engineering, or related degree program.Availability to work at least 20 hours per week. Enthusiastic about IT in general and various SaaS vendors.Strong problem-solving skills.Strong communicator who enjoys collaborating across teams and departments, trying to understand their challenges. You are comfortable using and figuring out issues in Windows and MacOS environments (knowing Linux is a plus).You're motivated to keep learning and apply best practices in your work.Ability to work independently in a fast-paced, software-driven environment.Our offer:
A structured onboarding plan and mentorship to support your growth.The possibility of full-time employment after your internship.Flexible schedule & hybrid working setup.Top-notch equipment for your work.Regular team and company events.

About Celtra

Celtra helps enterprise advertisers, media, and agencies design, approve, and deliver digital creative across the ever-growing number of campaigns, markets, designs, and variants. Celtra's Creative Automation & Enablement Software for helps brands move faster than ever while dramatically scaling content production. Companies like adidas, TripAdvisor, Spotify, Unilever, NBCU, Lululemon, YETI, Vice, and hundreds more partner with Celtra to cut production costs while increasing efficiencies and output in the cloud.

Empowering Creativity through Diversity & Inclusion

Our mission is to empower creativity - and we cannot fulfill our mission without different perspectives. Diversity drives innovation, and Celtra is committed to diversity, equity, inclusion, and belonging. 

Every employee is empowered at Celtra - no matter your race, age, religion, gender identity, sexual orientation, physical or mental ability, or ethnicity.  We hire the best, and develop our teams through continuous education and mentorship, in a community where everyone can bring their whole selves to work.

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