Customer Service Officer

About the job

You might not know it, but every time you go grocery shopping, chances are you are using at least one of HL's products.

HL is a global leader in in-store merchandising and communication, helping customers to create a better shopping experience around the world. Founded in 1954, HL today is present in more than 70 countries and solutions can be found in 330,000 stores, supporting customers to grow sales, inspire shoppers, drive automation, and reduce waste.

We have a passion and a strong track record of developing our people within their roles, and through exposure to the different markets and functions across our business.

Do you want to be part of creating the better shopping experience?

Reporting to the Sales Director this role is to provide a consistently high level of customer service at all times, ensuring that customers' expectations are exceeded with service and product provision.

Location:

Sales office - Ljubljana, Slovenia

Organisation:

Reports to Sales Director

As a
Customer Service Officer,
you will be responsible for:

• Active selling and processing customers inquires;
• Quotation calculation;
• Valuation of additional costs and special customer requirements in the order fulfillment process;
• Planning, updating and monitoring deliveries to customers;
• Supporting Commercial Department in daily job;
• Registering orders in internal ERP system;
• Creating and sending invoices and statements to customers;
• Handling of complaint processes.
• To enter, competently and accurately, all customer orders on the day they are received.
• To maintain accurately permanent customer files.
• To input project and complex sales orders onto Jeeves.
• Check all customers purchase orders to ensure they are in line with HL policy.
• Review and action promised delivery dates – communicating proactively with the customer.
• Provide customers with quotations for standard products within 24 hours.
• To answer/respond to customer queries in a timely manner.
• Communicate with HL Factories regarding prices for items not requiring technical clarification.
• Communicate via Teams and Zoom meetings with Customers.
• Review delivery issues and issue requests for credit notes.
• Liaise with Production Team and update all information accordingly.
• Ensure monthly KPI's are kept to a high standard.

Skills & Experience:

• At least 2 years experience in similar position;
• Fluent Slovenian, English for business communication, Serbo/Croatian is a plus;
• Excellent communication skills and openness for working with customers;
• Solution driven and customer focused attitude;
• Structured working methods and well organized
• Ability to work under pressure;
• "Can do" attitude and proactive approach
• Good skills in MS Office tools;
• Excellent telephone manner.
• A team player, able to work under pressure.
• Excellent IT skills essential (Microsoft Word, Excel, Email).
• Analysis skills required.
• Excellent communication skills – both verbal and written.
• Previous Customer Services / Sales experience ideally from a Manufacturing background.

What do we offer?

• Interesting scope of responsibilities.
• Friendly work environment and team-work oriented culture.
• A long-term relationship in a global, expanding and successful company.
• Attractive salary.
• Opportunities for career growth within a leading retail POS company.
• Comprehensive training on our products and services.
• The chance to work with a market leader in the retail display and merchandising industry.

Want to know a little more about us?

HL Display has its headquarters in Stockholm, Sweden.

We have sales offices in 23 countries, covering 39 markets, and distribution partners covering the remaining markets globally.

Our production facilities are located in Sweden, Poland, UK, Germany and China and handle a variety of industrial processes, including plastics and metal fabrication, printing and assembly.

Our three key customer segments are retail food, branded goods suppliers and non-food retail.

We are deeply committed to our behaviors:

• taking ownership;
• acting with speed; and
• working as one team

With these values, and our great people, we are proud to be on track to delivering on our ambitious growth plans.

The company has 1,300 employees and net sales of 2,300 MSEK. HL is a wholly owned subsidiary of the listed Swedish Business Group Ratos.