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Payments Operations Associate
2 weeks ago
Join us in building the future of finance.
Our mission is to democratize finance for all - and it has never been more urgent. An estimated $124 trillion in assets is expected to transfer to younger generations over the next two decades. This is the largest wealth shift in human history—and we're building at the center of it.
We're applying frontier technologies to tackle the world's biggest financial problems and give people power to shape their future. To do that we're assembling an elite team: Bold thinkers. Sharp problem-solvers. Builders who are wired for urgency and precision.
About the team & role
The mission of the Payments Operations team is to facilitate all FIAT transactions with security and precision while actively assisting users and collaborating with partners to resolve any issues and maintain operational excellence.
As a Payments Operations Associate, you will play a key role in ensuring the smooth and accurate processing of client transactions, supporting both our users and internal teams. You will be responsible for resolving transaction issues and maintaining high standards of service.
What you'll do- Process FIAT withdrawals and deposits.
- Assist clients with transaction and platform-related issues, following senior team guidance.
- Liaise with other Bitstamp departments to ensure excellent user service.
- Consult with senior team members on individual cases.
- Resolve client transaction issues independently, leveraging your experience.
- Ensure smooth transaction processing for user accounts.
- Communicate with banks and partners to resolve transactional issues.
- Provide assistance to junior and peer team members on individual cases.
- C1 level English proficiency.
- Excellent communication skills.
- Proficient computer skills.
- Reliability and responsibility.
- Strong analytical abilities.
- Team-oriented mindset.
- Decisiveness and autonomy.
- Tolerance for routine tasks.
- High concentration and attention to detail.
- Effective problem-solving skills.
We're looking for collaborative, intensely driven people to be part of our journey in democratizing finance for all. Bitstamp by Robinhood is not a place for complacency, it's a place for builders. We're a high-performing, fast moving team, where ethics and making a real impact drive everything we do.
If our mission energizes you and you're ready to give us all you've got, we look forward to seeing your application.
Bitstamp by Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best.
