Security Supervisor

As a Security Supervisor, you will be responsible for supervising day-to-day security operations to ensure the safety and well-being of our guests, staff, and property. You will lead a team of security officers, enforce hotel policies, and assist in responding to and managing emergencies and incidents with professionalism and discretion. Your role supports the delivery of a luxury guest experience through a safe and secure environment.

DUTIES & RESPONSIBILITIES:

• Oversee, develop, and train Security Officers
• Assign duties for shifts; assist in opening and closing of shifts.
• Ensure completion of Security Officer duties at the end of a shift.
• Ensure that the Hotel and its colleagues and guests are protected at all times.
• Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift agent.
• Issue radios and keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance with hotel procedures.
• Ensure all non-hotel personnel arriving at colleagues' entrance are properly escorted while on property according to hotel policy.
• Inspect colleague's packages, purses, bags, etc. as colleagues enter or leave the property as designated by hotel policy.
• Provide escorts for colleagues in accordance with departmental standards.
• Ensure that after-hours access into secured hotel areas are properly authorized, monitored, and documented in accordance with hotel standards.
• Handle deliveries received during non-business hours following hotel procedures.
• Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations.
• Coordinate emergency situations as specified in the departmental manual.
• Contact the Director of Loss Prevention immediately for emergency situations as specified in the departmental manual. Monitor surveillance cameras as assigned.
• Investigate duress alarms and comply with respective procedures.
• Patrol the property with specified equipment, checking all designated points and documenting all actions taken in accordance with departmental standards.
• Resolve safety hazard situations.
• Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
• Challenge suspicious persons on the hotel property in accordance with departmental procedures.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints, and complete documented reports.
• Respond to the scene of a guest/colleague's accident promptly; administer first aid/CPR; communicate specified information to EMS/ medical personnel as required.
• Report to scenes of guests or colleagues fighting and follow designated procedures.
• Comply with state regulations and hotel guidelines for handling intoxicated guests.
• Document, organize, and store all lost and found items given to loss prevention; document guest inquiries for lost items and coordinate return of lost items to guests.
• Ensure security and confidentiality of all guest and hotel information. 

REQUIRED SKILLS & EXPERIENCE:

• Minimum 3–5 years of security experience in a luxury hospitality environment, including at least 1–2 years in a supervisory role.
• Knowledge of Forbes 5-Star standards and ability to apply luxury service principles in all guest-facing security duties.
• CPR, AED, and First Aid certification required.
• Strong communication, leadership, and crisis management skills.
• High ethical standards, professional demeanor, and attention to confidentiality and guest privacy.
• Familiarity with access control systems, fire panels, surveillance cameras, and security software.
• Proficient in Microsoft Office Suite and report writing.
• Knowledge of local, state, and federal laws applicable to hotel safety and security.
• Ability to satisfactorily communicate in English with guests, management, and colleagues to their understanding.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• Must be able to stand, walk, patrol, and respond quickly to emergencies for extended periods.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.

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BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.