Valet - The Cooper

As a Valet, you are responsible for delivering an exceptional first and last impression by safely parking and retrieving guest vehicles while providing outstanding customer service. You are a key part of the arrival and departure experience, ensuring efficiency, safety, and discretion at all times.

DUTIES & RESPONSIBILITIES:

• Greet arriving guests warmly and assist with opening vehicle doors and luggage handling.

• Park and retrieve guest vehicles promptly and safely, following hotel procedures.

• Operate a variety of vehicles (manual, automatic, luxury) confidently and responsibly.

• Maintain cleanliness, order, and traffic flow in the hotel's front drive or valet area.

• Record vehicle details and issue valet tickets accurately.

• Handle guest vehicle keys securely and log all transactions.

• Assist guests with directions, hotel information, or local recommendations.

• Communicate effectively with the bell desk, concierge, and doorman for seamless service.

• Support guests with luggage, shopping bags, or special needs during vehicle service.

• Report any vehicle damage, unusual incidents, or guest concerns to the supervisor.

• Maintain professional appearance and follow grooming and uniform standards.

• Uphold the hotel's luxury service standards through every guest interaction.

• Be available for flexible shifts, including weekends and holidays.

• Adhere to traffic laws, hotel safety protocols, and security procedures at all times.

• Ensure the valet area is always properly covered by a team member and never left unattended.

• Perform other duties as assigned for the operation.

REQUIRED SKILLS & EXPERIENCE:

• Valid driver's license with a clean driving record; ability to drive manual and automatic transmission vehicles.

• Previous experience in valet or customer service preferred (luxury or 5-star hotel is an advantage).

• Ability to drive both manual and automatic transmission vehicles.

• Excellent communication and interpersonal skills.

• Well-groomed appearance and professional conduct.

• Ability to stand, walk, and run short distances for extended periods.

• Fluent in English; additional languages are a plus.

• Calm under pressure, with strong time management and problem-solving skills.

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BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.