Guest Recognition Specialist

5 days ago

Ljubljana, Ljubljana, Slovenia BHC Full time €25,000 - €40,000 per year

The Guest Recognition Team owns the creation of personalized moments and relationships. They are experts in knowing and understanding our guests and incorporating that knowledge into guest visits. The Guest Recognition Specialists are responsible for creating guest engagement and loyalty by reaching out to all guests pre arrival and planning creative amenities, gifts, and welcome cards.

DUTIES & RESPONSIBILITIES:

  • Leads pre-arrival communications with guests
  • Manages all inbound guest communications (messages) and delegates follow-up accordingly
  • Plans guest amenities, actioning in appropriate systems and charging departments as needed
  • Supports team in understanding our guests
  • Maintains an in-house gifting catalogue
  • Acts as a resource to employees who would like to recognize guests
  • Works at the busiest time including evenings, weekends, holidays while properly leading the team
  • Understands what objectives are important to the hotel and ensures the entire team is focused on exceeding expectations
  • Treat guests, team members and third-party vendors with courtesy, respect, and dignity
  • Practices preventative safety procedures daily
  • Must maintain stability, dependability, and professionalism when faced with changing, stressful, and challenging situations
  • Performs other duties as assigned for the operation

REQUIRED STRENGTHS, SKILLS, & EXPERIENCE:

  • Creative by nature, enjoys making impactful experiences for others.
  • Strong customer service skills, guest relationship experience.
  • Knowledge of front and back of house operations.
  • Fluent and professional communication both written and verbal.
  • Works well under pressure, multitasking, and team player.
  • Extreme attention to detail in all areas, organizational skills, and thinks strategically.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

  • Must be able to lift equipment, supplies, etc. of at least 30 pounds.
  • Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
  • The role may require extended periods of time on your feet, especially during peak hotel hours or events.
  • Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
  • Available to work varied shifts, including nights, weekends, and holidays.

_______________________________________________________________________________

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.

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