Working Student, IT Support

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:  

As a Working Student in IT Support, you will gain hands-on experience by assisting with the day-to-day IT operations in our Ljubljana office, as well as supporting our remote employees across Europe and Asia.

Our team handles onboarding/offboarding, device lifecycle, daily support, and office IT infrastructure — including video conferencing setups. You will work closely with a friendly and experienced IT team to help maintain devices, support users, and contribute to a great digital experience in our offices. This is a great opportunity to develop your technical and communication skills in a real-world environment while continuing your studies.

You'll learn and work with tools such as Google Workspace, Okta, Slack, Zoom, Jamf, Office365, NinjaOne, and Atlassian (Jira, Confluence). Thorough guidance and support will be provided as you build experience in professional IT support. Ideal candidates will demonstrate an interest in IT, have curiosity about scripting and automation, and exhibit a readiness to help others and contribute in a technical work environment. This is a part-time, in-office position based in our Ljubljana office 20 hours per week.

Impact You'll Own:

• Device preparation & support: Assist with preparing laptops for new employees, including setup, configuration, and wiping of returned devices.
• User support: Help the IT team by providing first-level support to employees using Windows and macOS devices. This includes helping with common hardware and software issues.
• Video conferencing solutions: Support the setup and maintenance of meeting room equipment (e.g., Zoom Rooms, Polycom systems), and assist with troubleshooting basic technical issues.
• Onboarding/Offboarding: Help the team with onboarding and offboarding tasks, such as setting up user accounts, preparing devices, and collecting equipment.
• Assist in documenting IT processes and checklists, and help the team identify ways to improve daily operations.
• Work closely with IT colleagues across our European offices, learn by doing, and contribute to a friendly, supportive team environment.

What You Bring:

• Currently enrolled full-time at an accredited university.
• Ability to collaborate and maintain good customer service while working with others.
• Fundamental knowledge of Windows or macOS.
• Professional working proficiency in English, the language of the company.
• Ability to work as part of a team and to follow guidance from experienced IT professionals.

What Makes You Stand Out:

• Experience with tools like Google Workspace, Zoom, Slack, or Jira.

Application Deadline: December 9th, 11:59pm PST

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off 
• Employee Wellness Program 
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity 
• Volunteering Paid Time Off

Why we care so much about Belonging. 
We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work.  If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride. 

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations: 
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.