Testing Agent

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators. 

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions portfolio and go public in the next 3-5 years.

Role objective 

The Testing Agent is responsible for supporting the delivery of high-quality telecom services by executing manual and automated test scenarios across VOX Solutions' voice, messaging, and data platforms. This role involves identifying service issues, validating routing and connectivity, and ensuring that telecom traffic complies with operational and regulatory standards. The Testing Agent plays a vital role in maintaining service reliability, ensuring customer satisfaction, and supporting compliance within VOX Solutions' global testing framework.

Reports to: Fraud Detection Team Leader

Key interactions: Traffic Analysis Dept., Firewall Dept., Partner Support Dept., Finance Dept., Commercial Teams (Partner Success; Strategic Partnership Depts.), IT Dept.

Key Responsibilities:

• Execute SMS & Voice Penetration test plans and scenarios to identify and monitor A2P leakage on a mobile network.
• Detect illegal ways of SMS and voice traffic termination.
• Detecting content manipulation through testing and escalating for blocking.
• Research subscriber behavior to understand how A2P traffic is delivered to the operator's subscribers from all the major OTTs.
• Keep a record of top OTTs and their authentication methods.
• Prepare the reporting documentation on the conducted testing.
• Develop and apply testing processes for new and existing products to meet internal and external requirements.
• Analyze results to measure the efficiency of installed filtering solutions.
• Work closely with the Monetization team members to implement the testing strategy. 
• Be part of the continuous delivery process and determine whether the results should be escalated or not.
• Bring new automation ideas, and help implement, maintain, and run them.
• Stay up to date with new testing tools and test strategies.

Skills: 

• English (minimum level required - A2).
• Advanced level knowledge of MS Excel and reporting tools.
• Basic knowledge of creating user accounts on social media applications.
• Availability to work on holidays or weekends based on a predefined schedule that will allow days off during the week.

Experience: 

• Previous experience and knowledge of the telecom industry is a plus, especially in the area of SMS Messaging (A2P).

Join the team and help shape the future of the telecom industry

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