Service Manager

CRIF is a global company specializing in credit information systems (CIS), business information, outsourcing and processing services, and credit solutions. Founded in Bologna in 1988, it now operates across four continents.

General description

• The resource will be responsible for operational and functional coordination of work groups across various end-to-end credit processes, ensuring operational efficiency, achievement of objectives, customer satisfaction, and team development.

Responsibilities

The position includes:

• Oversee operational activities across the various phases of the processes, organizing the team's work (including remote teams or those across multiple hubs) and proactively managing any non-standard situations, while ensuring KPI monitoring.
• Analyze activity performance to ensure alignment with key performance indicators (KPIs) and expected results.
• Interact with the Director to ensure supervision and efficiency of the operational units/BPO hubs.
• Take responsibility for communication and support with clients/suppliers (including internal ones) throughout the various process phases, including the operational implementation of new activities to be integrated.
• Be accountable for ensuring maximum efficiency of the hubs in terms of human and financial resources.
• Develop the skills of team members (Team Leaders and Operations staff).

Skills

• Leadership attitude; team working and cross-functional collaboration
• Data analysis and data quality skills
• Activity organization and priority management
• Results-oriented mindset
• Strong interpersonal and customer-oriented skills
• Time and people management

Essential knowledge and requirements

• Degree in Economics, Engineering, or similar fields
• Experience in the role (at least 5 years)
• Knowledge of key end-to-end credit processes
• Expertise in all banking/financial regulations

Linguistic knowledge

• Excellent knowledge of English and Italian (C1 level).

The working place is Koper