Technical Support Expert

Iskraemeco is looking for
a technically skilled individual
to ensure the stable operation and support of IT systems, while contributing to the development of solutions in the energy sector.

If you enjoy working with infrastructure, solving technical challenges, and supporting users, we invite you to join our team.

Your responsibilities will include:

• Installs and configure the System on production and non-production environments of other infrastructure components.
• Collaborates on integrating the system with IT management tools (monitoring, logging, backup, etc.).
• Diagnoses and resolves technical issues efficiently.
• Regularly updates systems, applies security patches, and performs software updates.
• Provides technical support to users and ensures smooth system operation.
• Monitors and analyzes system performance to optimize infrastructure utilization.
• Implements and maintains security policies and system administration procedures.
• Configure the System on environments according to the technical design, installation and configuration document.
• Analysis and planning of IT resource requirements to optimize infrastructure utilization.
• Weekly progress report to work stream leaders.

The competencies we are looking for:

• Experience in system administration, technical support, and IT infrastructure.
• Knowledge of
  smart meter systems and energy industry technologies is an advantage.
• Ability to work independently and in cross-functional teams.
• Strong analytical thinking and problem-solving skills.
• Fluency in
  English and Croatian/Serbian/Bosnian.

Reasons to join Iskraemeco:

• Permanent employment contract with a 6-month probation period.
• Work and collaboration in a high-tech professional environment with in-house development.
• Opportunity to work in an international environment, as Iskraemeco is a large global company where you'll collaborate with colleagues from various locations.
• A professional onboarding seminar that will introduce you to the organization and the company's portfolio within the first month.
• We encourage and support individual career growth, enhancing skills in both professional competencies and soft skills. In 2024, we received the TOP Investor in Education certification.
• We are a certified Family-Friendly Enterprise.
• Your health matters to us, which is why we support participation in various sports (marathons, fitness, etc.) and cultural activities; fresh fruit is available every week.
• We organize various informal gatherings, including team-building events.

Let's innovate together. Apply today with your CV.